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Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management) Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience (Hospitality Management)
Hardcover
Edition:
1
Robert C. Ford
Michael C. Sturman
Cherrill P. Heaton
Publisher:
Delmar Cengage Learning
Release Date:
2011
ISBN-10:
1439060320
ISBN-13:
9781439060322
List Price: 
$98.95
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