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Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series) Guide to the Universal Service Management Body of Knowledge (USMBOK) (Service Management 101 Series)
Paperback
Edition:
2012.03a
Author:
Ian M. Clayton
Publisher:
Service Management 101
Release Date:
2008
ISBN-10:
0981469108
ISBN-13:
9780981469102
List Price: 
$99.99
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