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Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management) Call Center Performance Enhancment Using Simulation and Modeling (Customer Access Management)
Paperback
Jon Anton
Vivek Bapat
Publisher:
Purdue University Press
Release Date:
2000
ISBN-10:
155753182X
ISBN-13:
9781557531827
List Price: 
$53.95
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