Selected Product:
| Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success
Hardcover
Author: Dean R. Spitzer
Publisher: AMACOM
Release Date: 2007-02-16
ISBN-10: 0814408915
ISBN-13: 9780814408919
List Price: $29.95
Average Customer Rating:
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Summaries and Customer Reviews are supplied by Amazon.com
Accurately measuring performance - of individuals, departments, projects, and initiatives - is the single best way to ensure strong, sustainable results. But many organizations have flawed or inconsistent measurement systems, which can lead to disaster. "Transforming Performance Measurement" helps organizations maximize the value of their performance measurement approaches.
Valuable resource to transform organizational performance
| Customer Rating: | Transforming Performance Measurement by Dean Spitzer is recommended reading for anyone who attempts to change the culture of an organization. In a field (over)loaded with data as in education, Dean focused our attention only on the measures that will likely improve performance. Guided by measurements as opposed to intuition, the readers will often find themselves wondering how to measure their contributions toward the team's success.
The book reaffirms the notion that data without context is just isolated facts. Positive transformation occurs when more people within the organization converts data into information, knowledge and finally wisdom. For those who try to capture performance data through integrated technology, you will recognize the common pitfalls of measurement technology cited in the book (pg 160). Unfortunately, some pitfalls may be difficult to avoid even after reading this book.
Finally, the importance of measurement leadership cannot be overstated. Success of scorecards and dashboards depends largely on the "systemic" nature of the implementation. Organization that promotes open discussion about measurement deficiencies will foster the social context necessary to transform its performance.
I highly recommend this book not just for one-time reading. It has moved from my bookshelf to the desktop and remains a great daily reference as our organization moves through the process of transformation. |
The Code for a New Level of Performance Measurements is Broken!
| Customer Rating: | | The code for a new level of performance measurements measuring organizational success has been broken and its secrets are revealed in this book! Dean Spitzer brilliantly helps readers transform performance measurements by combining technical aspects with the often overlooked social aspects of performance. This book is a must read for all who truly want to create and maintain a transformational performance measurements "cultural shift" within their organization. |
Completely Useless
| Customer Rating:  | This book is a 304-page introduction and description of its subject. It tells how and why most measurement schemes yield disappointing results. The author never gets around to telling us how to improve measurement.
This book is a classic example of Bad Business Writing: massive introduction of the subject, followed by interminable discussion of how we get it wrong, followed by enormous build-up for the wisdom we are about to receive. Are we there yet? Not on your life. Next we get a lexicon of the elements of transformational performance measurement: context, focus, integration and interactivity. You may want to write those down, as I won't return to them. Then more buildup:
"When all four keys are working together synergistically, amazing things can, and will, happen to enable the awesome power of measurement to make a real difference--a transformational difference--in your organization!"
I am so ready now.
In a last, desperate attempt to get a plan for actually measuring something, I skipped forward to the chapter with "Action Plans" in the title. Does he begin with action plans? No, more description, more build up, then finally, an actual suggestion, the first needle in this 304-page haystack:
"[A] restaurant staff assign a "mood rating" (from 1 to 10) to each customer party when they enter the establishment and throughout the meal. The goal is to raise the mood rating, with the standard that no one should leave the restaurant with a mood rating below a 9."
I will take this brilliant pearl of wisdom back to my major financial institution and transform our business. Thank you, Mr. Spitzer. |
The Social Side of Performance Measurement
| Customer Rating: | This has to be the absolute best book I have read in this field of performance measurement.
Spitzer goes straight to the heart of what performance measurement is all about - transforming organisational performance - and he makes it crystal clear why it is more about the social system (the people) than the technical systems (dashboards, analysis, data).
His writing style is engaging, filled with great examples and wonderful inspirational quotes and advice from leaders in the management and performance fields.
It isn't a step-by-step how-to book, but it is essential for anyone leading performance measurement and improvement - and anyone leading an organisation - to read, to study and read again. |
Thought Leadership
| Customer Rating: | | This book is an excellent example of thought leadership. The concepts presented on performance measurement places a whole new lens on the subject. I congratulate Dr. Spitzer on an excellent piece of work. |
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