Summaries and Customer Reviews are supplied by Amazon.com

With its conversational writing style, cutting-edge content, current examples, the three-level integrative model, dialogues, and technological learning tools, Organizational Behavior remains the global book, used by more readers interested in the topic than any other since 1979. The 11th edition retains all of the best features of the previous editions, yet adds much more: contemporary issues and research have been included into a seamless, whole, and comprehensive tome. Many topics are comprehensively covered, but on the whole, this book is written in a conversational, easy to read style. Topics include: management functions; the social sciences; helping employees balance work and other responsibilities; improving people skills; improving customer service; motivational concepts; communication; power and politics; conflict and negotiation; culture; and stress management. Globally accepted and written by one of the most foremost authors in the field, this is a necessary read for all managers, human resource workers, and anyone needing to understand and improve their people skills.

Average Customer Rating:

Very insightful	Customer Rating:
Excellent and well laid out. Keeps you interested by adding humour and good key learning points at the end of each chapter. I used mine for my MBA, but plan to return to reading it again.

Organizational Behavior	Customer Rating:
Book was beneficial for class. It gave a lot of insights on issues within coporate organizations which could be used in schools as well.

Organizational Behavior, 11th Edition by Stephen P. Robbins

Customer Rating:

This is the text that we are currently using in my Organizational Behavior class. While the text is well laid out, easy to read and well-written, Robbins' tendency to blame the baby-boomer generation for all of society's modern-day problems and ethical issues is a bit much to swallow. I do not enjoy reading mere opinions that potentially carry the weight of fact by students when presented in a text-format by a "OB professional" and not presented as merely the opinion of the author. For example, Robbins states in chapter 3, page 74: "By the early 1990s, a large portion of middle and top management positions in business organizations were held by Boomers. The loyalty of Boomers is to their careers. Their focus is inward and their primary concern is with looking out for "Number One." Such self-centered values would be consistent with a decline in ethical standards. Could this help explain the alleged decline in business ethics beginning in the late 1970s? The potential good news in this analysis is that Xers are now in the process of moving into middle-management slots and soon will be rising into top management. Since their loyalty is to relationships, they are more likely to consider the ethical implications of their actions on others around them. The result? We might look forward to an uplifting of ethical standards in business over the next decade or two merely as a result of changing values within the managerial ranks" (Robbins, 2005, Organizational Behavior, Eleventh Edition). The author provides no evidence to substantiate this statement. Thus, it is merely the authors' opinion. To me, Robbins' statement in and of itself is unethical, as it attempts to persuade not from the level of expertise of the author, but from the author's opinion. With subjective statements like that stated for truth in a text, it is no wonder that many people view Organizational Behavior professionals with cynicism. Yet this is the type of text that college students are learning from. If a statement is born from the opinion of the author, then the text should point that out. It is unethical to not do so. Reader beware to distinguish the author's opinion from substantiated fact.

Apology from the seller	Customer Rating:
The book I had received from Escobook was not hardcover as it was promised. It was also an Indian edition. (No color, thin paper, no different than photocopy) I paid almost $80 for $20 book. As soon as the the seller was informed about my dissatisfaction of the product, she sent my money back.

BEWARE!

Customer Rating:

If you are expecting a real version, buyer beware. The version I received through Amazon was not a real US copy, but rather the "Eastern Economy Edition". It was a "photo-offeset reproduction" which is legally for sale only in Bangledesh, Burma, etc. You can purchase these on E-bay for a fraction of what I was charged. It is a black and white version only, so pictures and graphs intended for color are much harder to read. Since it is basically a photocopy of the original, even the text is harder to read than it should be. Either get the real version or get it cheaper.