Summaries and Customer Reviews are supplied by Amazon.com

Provides a state-of-the-art overview of operations management. Operations and productivity; project management; inventory management; design and quality managment of goods and services; e-commerce and operations management; human resources and job design; and more. Industrial Engineers and Production and Operations Managers.

Average Customer Rating:

An excellent detailed Qualitative and Quantitative Textbook for Operations management	Customer Rating:
This book covers every inch in operations management with case studies that brings to the reader life industrial experiences. It provides both qualitative and quantitative perspective of operations management. It can be easily understood and cover materials for both undergraduate and postgraduate courses.

Do not order from	Customer Rating:
I ordered a Supply Chain management book and did not receive until almost a month later. I sent multiple e-mail inquiring about my shipment and not one was responded to. I tried to check the shipping itinerary number and that was incorrect as well. I do not encourage anyone to order from this individual

Operations Managements text	Customer Rating:
The book was as stated, it arrived in a timely manner, no problems or concerns will be a return customer if this seller has what I need.

Great condition	Customer Rating:
The price was right and it arrived quickly and in good condition - just in time for my course.

John LaCasse

Customer Rating:

If taken as the authors and publishers intend this multi-media rendering has the qualitative breadth and scope to guide most anyone through the rational of operations management. The quantitative issue I have with most of the new academic print media, CD and internet combinations [as this is] is that they are designed for extended periods of intense study, which business schools compress into 8 or 16 weeks depending on the quarter / semester. The business student purchasing such as these must be prepared to hard scrabble through a tome of interconnected menu driven - and not always compatible - material which upon reflection reminded me of programming a television remote control. Who knows what will happen when the "play" button is struck. From a time-certain curriculum management view, the book overreaches, as do the courses it tries to service; too much too fast, and after the third week of class, too late to be much other than a confusing backwater of aggregated material. The book becomes the "Telephone Operators Nightmare", too many calls and nowhere to plug-in the wires. This review, however, is more an admonishment toward academic curriculum managers than toward publishers like Pearson / Prentice-Hall, although they are mutually complicit in that one feeds upon the other. All of this notwithstanding, the book is a "keeper" in the business library. In fact, I have recommended this book to business clients wanting to tweak their operations management. The book can be opened to any chapter, and the combined material will deliver to the highest expectations - given enough time.