Selected Product:
| Difficult Conversations: How to Discuss what Matters Most
Paperback
Edition: 1
Author: Douglas Stone, Bruce Patton, Sheila Heen, Roger
Publisher: Penguin (Non-Classics)
Release Date: 2000-04
ISBN-10: 014028852X
ISBN-13: 9780140288520
List Price: $15.00
Average Customer Rating:
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Crucial Conversations: Tools for Talking When Stakes are High
ISBN-10: 0071401946
ISBN-13: 9780071401944
List Price:$16.95
Crucial Conversations: Tools for Talking When Stakes are High
ISBN-10: 0071401946
ISBN-13: 0639785337515
List Price:$16.95
Crucial Confrontations
ISBN-10: 0071446524
ISBN-13: 0639785390756
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Crucial Confrontations
ISBN-10: 0071446524
ISBN-13: 9780071446525
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Getting Past No
ISBN-10: 0553371312
ISBN-13: 9780553371314
List Price:$17.00
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Summaries and Customer Reviews are supplied by Amazon.com
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
Full of how to's
| Customer Rating: | Definitely on my recommended book list. A must read for women in business.
Susan Bock
The Success Coach for Women in Business
www.SusanBockSolutions.com
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Good Reference
| Customer Rating:  | | Good reference book with some good advice in it. I would recommend it for someone having to deal with some really difficult folks! |
conversations
| Customer Rating: | | It is intense with good information, should be read slowly in order to incorporate suggested language into daily routine. |
Looking forward to great results!
| Customer Rating: | | This book helped me to recognize where some of my previous conversations have gone wrong and should help me gain the foresight I need to avoid repeating the same mistakes in the future. Also a book that have a great chapter about this topic is I Love You. Now What?: Falling in Love is a Mystery, Keeping It Isn't |
Great Book
| Customer Rating: | | This book is a wonderful tool to assist you in crafting a good response to a difficult conversation or work on training your management team to converse well. The contribution ideas are priceless, its a bargain for the price and a must have in any executive's library. |
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