| Summaries and Customer Reviews are supplied by Amazon.com | Dennis and Michelle Reina, principals in an organization-development firm, believe more productive and rewarding work environments will emerge if relationships that define them are truly built on trust. The problem they see is years of "downsizing, restructuring, and reengineering or of upsizing, mergers, and growth" that frequently result in minor misreadings of intention along with major breaches of promise--followed all too often by seriously diminished employee performance. The solution they propose in Trust & Betrayal in the Workplace is that leaders must develop a full understanding of the complex dynamics involved, and commit to practices that support building trust with employees. The book addresses the aspects of betrayal and trust, the bulk of it focused on "transactional trust" (which they define as "managing expectations, establishing boundaries, delegating appropriately, encouraging mutually serving intentions, keeping agreements, and being congruent in our behavior") and ways to build it among teams and groups as well as entire organizations. The authors conclude with a section on "transformational trust," the ultimate stage attained when trust within these levels "reaches a critical point and increases exponentially, becoming self-generating and synergistic." This is smart food for thought, supported by tools and techniques that can put it into practice. --Howard Rothman | Average Customer Rating: Trust and Betrayal in the Workplace This book is a valuable tool for those who want to be productive members on a team. It shares the challenges of trusting the people you work with. In order to have an efficient team approach a maximum trust level must be achieved. This book shares the dynamics of working in the team relationship. It explains the many different personalities that must be worked with and shares the tools to achieve team unity. The book goes on to explain methods of dealing with team members when your trust is betrayed. It is an excellent tool for those who have been betrayed in the workplace. I highly recommend this book. Helpful in a corporate setting If you don't understand how to build trust or what undermines or outright destroys it, this book is a good starting place and I recommend buying it.
The book focuses on the workplace, not on your relationships outside of work, which helped me make clear business application of the concepts. Thankfully, the book does not go on ad nauseum into theories but truly gets down to the basics of why we do or don't trust others (or whether they do or don't trust us).
I've used concepts from the book in my workplace to help other understand why trust does or does not exist between them and others. The book provides a useful model of three types of trust that can be used to analyze situations where trust is lacking, and that in turn can be used to provide a focal point for having conversations to build or strengthen trust.
By applying concepts from the book in coaching relationships at work, I've helped others have breakthrough conversations with bosses and co-workers they did not trust. I've also been able to use concepts to help others understand how performing more consistently for me or others influences perceptions and can color others' views of their reliability and professionalism, which in turn can affect what opportunities a person is or is not given.
By the way, though the book focuses on the workplace, it seems to me that it is not a large leap to apply the concepts to one's personal life--why you do or don't trust your spouse, your kids, or someone else in your life. By understanding where trust is lacking and why, you can begin to prepare to discuss with others what your expectations of one another are, and discuss how to improve trust. Great Service! I ordered with hesitation because I have not ordered many items off the website. I was really pleased at the speed of the delivery and the condition (identical as listed) of the book. Thanks, I would use this person again! Excellent Work! The book really speaks to the most urgent problem in todsy's workplace in my view: lack of trust. As we are all asked to do more with less (time, people and money), it is more important than ever to establish and sustain trust in the workplace. The techniques and skills set forth in the book are applicable to every walk of life. I highly recommend this book for anyone who wants to improve their relationships with others, as well as with themselves. Helpful book for workplace Hi - this book has helped me explain to my employees and colleagues the importance of trust in the work place and how we can enhance it. | |