Letitia Baldrige's New Complete Guide to Executive Manners,   ISBN:9780892563623

Customer Rating: 

Book arrived used, in disgusting condition. It truly looked like it was pulled from the garbage. After a long back and forth from the seller she credited my card and told me I could throw it away. She changed her mind a couple of weeks later and wanted the book sent back to her. Too late, it went back home to the garbage dump. Wierd experience but I wasn't in a hurry to get the book so I just bought another one. The book itself is fantastic and I do recommend it. Maybe that seller should read it.

Customer Rating: 

This Book covers a multitude of subjects that are not covered in other books. I'm glad I didn't waste my money on any other book...a must for the serious professional.

Customer Rating: 

I will admit to not reading the updated version. However, in the last version it read, "a woman should not wear pants on the job...some men simply don't feel comfortable with a woman wearing pants; the woman may unconsciously be threatening to her male colleagues. To me, this is reason enough for female managers not to wear pants in the office."

Palleeeeeeze.

Customer Rating: 

This is one of the books I recommended to my MBA students. As others have noted it may go beyond the needs of 90% of the high achievers. However, her coverage of the basics is through and very readable.

Sadly we went through several generations where manners were seen as a sign of mindless conformance rather than the foundational courtsies and respect which make life more meaningful and rewarding.

Part of the problem is that most people do not know both the importance of good manners and the essentials. In a business world increasingly diverse it is even more important.

I have also recommended the book to undergraduate students leaving the more casual west for some of the more elite east coast schools. While on campus behavior will often follow the script of Animal House, a different set of expectations may hold if they visit their friend's families in the east.


Most MBA students leave school deeply in debt, there's no use digging a deeper hole due to a lack of knowledge.

Customer Rating: 

This book covers manners for many situations at the office, and much more. It could be useful to anyone who works in an office with other people.

It does not address certain topics such as internet messaging which is becoming more common in the office these days...but most of the general information presented can be applied to different situtations as the reader sees fit.